Política de reembolso

Return & Refund Policy
Last Updated: July 11, 2026

At WAW Decors, we want you to love your order. If you're not completely satisfied, we accept returns on all products — including custom and personalized items — within 30 days of delivery.

Order Cancellation
You may cancel or modify your order free of charge within 24 hours of purchase. After 24 hours, your order enters production and can no longer be canceled or modified. To cancel, email info@wawdecors.com with your order number.

30-Day Returns
You may return any item within 30 days of delivery. To be eligible, items must be unused, uninstalled, and in their original packaging. Return shipping costs are paid by the customer.

To start a return, email info@wawdecors.com with your order number and reason for return. We will confirm your return and provide instructions. Return address:
WAW Decors — Returns, 11807 Citta Bella Ct, Richmond, TX 77406, United States
Please do not send items back without contacting us first — unauthorized returns cannot be processed.

Since custom wallpaper, murals, and personalized name signs are made specifically for your order, we strongly recommend ordering a $10 sample first and double-checking your measurements, spelling, and design before purchase.

Refunds
Once we receive and inspect your return, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@wawdecors.com.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at info@wawdecors.com with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund — whichever you prefer. You do not need to return damaged items.

Gift cards are non-refundable.

Contact Us
Email: info@wawdecors.com | Phone: +1 346 210 1991
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CT
WAW DECORS LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States